Refund and returns policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This returns policy is not valid for the cement and fibre statues, as there is a risk of damage during transit. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging and your order number.

To start a return, you can contact us at [email protected] Returns will only be processed if the request is received via email. If your return is processed, you can ship the items back to us, on your own courier costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at [email protected]

Damages and issues
All items are quality checked before leaving our office.  Should any item be broken or defective upon arrival, please send us a photo of the item within 48 hours of receiving your parcel.  We will replace any damaged items.  Please note any damages reported after 48 hours will not be replaced.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Courier charges will be charged again. 

This returns policy is not valid for the cement and fibre statues, as there is a risk of damage during transit. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded 3 to 7 days after the return was received and approved. All additional courier charges will be deducted from the return.

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